Question 1

Ticket Terms & Conditions

Accepted Answer

Please refer to the following for Ticket Terms & Conditions: https://www.greatbritishcircus.com/ticket-terms-conditions (https://www.greatbritishcircus.com/ticket-terms-conditions)

Question 2

I've made a purchase but haven't received my tickets.

Accepted Answer

After a successful ticket purchase on our website, you will receive your tickets via email. Do remember to check your SPAM folder as the email may sometimes end up there.

If you still can't locate your tickets, please contact us at info@bigkidcircus.co.uk (info@bigkidcircus.co.uk)for support.

Question 3

Do I need to print my tickets?

Accepted Answer

You do not need to print your tickets unless you wish to. The digital copy you received via email will be sufficient. Simply show the document on your phone when checking in to the show.

Question 4

Can I buy tickets offline or at the venue?

Accepted Answer

Yes, you can buy tickets at our Ticket Office located at the respective venues during the dates we have performances.

However, we highly recommend booking your tickets in advance to avoid disappointment as the number of  tickets available are limited.

Question 5

What methods of payment are available?

Accepted Answer

Online: Credit/Debit Card, PayPal

Offline (Ticket Office & Inside the Circus): Cash, Credit/Debit Card

Question 6

Can I cancel or change my tickets to a different show time/date?

Accepted Answer

Tickets purchased are non-refundable. If you are not able to make it, we recommend passing on your tickets to other family/friends to enjoy.
If you would like to change your tickets to a different time/date, please email us at info@bigkidcircus.co.uk.

Do note that any change requests are subject to our Ticket Terms & Conditions /T&C which are available in full here: https://www.greatbritishcircus.com/ticket-terms-conditions
(https://www.greatbritishcircus.com/ticket-terms-conditions)
(T&C Important Highlights):
- Any change requests must be made 48 hours before the start of the event you initially booked and is subject to availability

- A surcharge of 20% will be applied and new tickets will be charged at full price (no existing promotions/discounts will be carried forward)
- We are unable to make seating downgrades.
-If you booked with a 3rd party seller, unfortunately, those tickets cannot be amended.

Question 7

Are the seats numbered?

Accepted Answer

There are no numbered seating; only different seat type (sections). We have a free seating arrangement according to the seat type purchased where guests are seated on a first come first served basis hence we highly recommend arriving early for a better selection of available seats.

Sitting together as a group is possible but subject to seat availability.

Question 8

Are children below 3 years of age allowed?

Accepted Answer

Yes! In fact, children who are 2 years and below (by birth year) are eligible for Free Entry but without ticket/seating. They will need to be seated on an accompanying adult’s lap as prams/trolleys are not permitted in the seating areas and must be parked at the entrance.

Do take note that sound levels can be loud for babies and very young children during the show.

Question 9

Do you have discount tickets for Disabled?

Accepted Answer

Disabled persons are eligible for One Free Carer Entry when purchased together only. This can be booked in person at the specific venue Ticket Office only. Please make sure that the carer will be able to provide proof.

FAQ

FREQUENTLY ASKED QUESTIONS

Show / Venue Information

Seating / Ticket Information