1: What is the “Shop Owner Ticket” offer?
The “Shop Owner Ticket” is a special offer available for local shop owners who display a Big Kid
Circus poster in their shop window. Under this deal, you can get one free admission ticket for
each person upon purchasing a programme for £4.99. Please note, this offer must be booked in
advance, and it is only redeemable in person at our on-location ticket offices, not through
the website or over the phone. Also, voucher tickets depend on availability on the day, so it’s
best to arrive early and bring the poster to show eligibility. This is our way of thanking community
businesses for helping spread the word.
2: Can I change or correct details on my ticket after purchase?
Once your ticket has been generated, the details cannot be amended or changed. That’s why
we ask you to double-check everything—your name, the show you’re booking for, date and
times—before confirming the purchase. Errors made during purchase (for example, selecting
the wrong date) are the responsibility of the customer. Ensuring accuracy up front helps avoid
disappointment at the event. If you’re unsure about any detail, please contact us before booking
or visit our box office in person for help. We want your experience to be smooth and worry-free.
3: What happens if the website says “Sold Out” for my chosen show?
If the website shows “Sold Out,” don’t panic—there may still be a few seats available for sale on
location, depending on how many have been reserved online. We recommend calling the
venue or our contact line directly to check if there are any remaining tickets in person.
Sometimes last-minute returns or tickets released at the door make a difference. If possible,
arriving early helps, because even on event day tickets are sometimes released to fill front-row
or better-view spots.
4: Are refunds allowed under the offers terms?
No, refunds are not available under the terms of the offers once tickets are purchased.
Because of production costs and demand, we can’t offer money back once booked. The only
exception is if the event is cancelled or postponed by us—we’ll then offer a refund or transfer
depending on the situation. It’s very important to verify your booking details before confirming,
as ticket details can’t be changed, and seating is first-come, first-served within your section.
Arriving early ensures best seat selection in line with your ticket type.
5: Do offers include any voucher deals or free tickets?
Yes—some deals include vouchers, like the “Shop Owner Ticket” which offers a free admission
ticket with the purchase of a programme. However, vouchers cannot be booked online or via
phone; they must be redeemed at the on-location ticket offices. Also, vouchers are subject to
availability on show day. We strongly recommend using vouchers early and arriving well before
show time to ensure the best chance of availability. Offers vary, so check which vouchers are
valid for your chosen venue or show date.
6: How does seating work with offer tickets?
For any ticket—regular or under an offer—seating is on a first-come, first-served basis within
the seating section you’ve booked. Offers do not guarantee premium seats. To get the best
positions, we encourage coming to the venue at least 45 minutes before show time. This gives
you time to find parking, collect tickets if you need to, and settle into your seats before the show
begins. Late arrivals may regret missing out on better seat choices, as only open seats remain
once doors close.
7: Do these offers work for disabled or wheelchair users?
Yes, disabled and wheelchair users can still benefit from our offers—but with some extra
considerations. To ensure appropriate seating and support, booking in advance is essential for
any show. When using an offer ticket or voucher, you’ll have to visit or call the on-location box
office so that we can prepare suitable accommodations. This helps us ensure a smooth and
accessible experience. Free access for one carer is typically available when purchasing a ticket
for the disabled visitor. Let us know in advance so the venue team can arrange everything you
need.
